Laura Bertolli

Last night Bertolli's hosted a fellowship event for my Rotary club. Each quarter we get together in the evening to have drinks and get to know each other better. We took the opportunity to honor a longtime employee, Mark Poore, who has worked in the autobody industry for 30 years as an auto painter. Everyone had fun, ate well (a Mexican feast!) and enjoyed each other's company in a less structured, informal way. For more info on Rotary - check out our club's website at www.rotary-sanrafael.org.

Hello! Today I posted my picture so you know what I look like. Of course, if you came from the website (www.bertollis.com), you would have seen me on video.

Hello! Welcome to the Bertolli's Auto Body Shop blog. Our daily dealings with customers, insurance companies, car dealers, employees, etc. can offer some insight into the world of an auto body shop. Our customers entrust us with what amounts to the second most valuable investment they make (after a home) and expect us to repair it properly - safely and beautifully. Of course, we charge for this service. Fortunately for our customers and us, an insurance company will pay for most of the cost of repairs. The goal of the insurance claims adjuster is to minimize the cost of the repairs. We politely refer to this situation as a 'negotiation'. The bottom line is that there are three parties to an auto body repair - the customer, the shop and the insurance company - all with the same goal in mind; repairing a vehicle to its pre-accident condition. We have many stories to tell and hope you enjoy reading them.