Laura Bertolli

After a weekend of family and friends, I had a chance to reflect as I drove to work. The sky was full of clouds and the sun was peeking through. I admired the hills and trees along 101 and the view of Mt. Tam from San Rafael is one I am so grateful for. Life is beautiful. I am blessed with wonderful kids, family nearby, friends who complete me, and fulfilling work. I am lucky to work with the 'cream of the crop' - technicians who work as a team, helping and teaching each other to strive for the highest quality repairs. Take time from your stressful day to appreciate where you live and with whom you spend life. May you have a peaceful holiday season filled with love.

I just got back from an autobody convention called NACE (National Autobody Convention and Exposition). This is the biggest convention for our industry. I enjoyed attending the California Autobody Association Board Meeting. California has led the country in laws and regulations regarding our industry. The best part of NACE is hearing from other shop owners all around the nation. Some areas are having a hard time financially and others are just now learning about the low VOC paints we use here in California. I was disappointed in how many shops are dying to become a DRP (direct repair provider) for insurance companies. They think this is the only way to get work. DRPs do provide a steady flow of customers that are steered to their shop, but this is not the only way to get work. I believe in the old fashioned way of advertising, networking and getting out in the community so people know and trust you. There are a few shop owners like me, but they are few and far between. They w